FREQUENTLY ASKED
QUESTIONS
How can I get a 10% discount?
Make your reservation right away. We work with multiple transportation
companies. However, only one company offers a 10% round trip discount
to our customers. Once they are booked, the discount is no longer
available.
Is
the price per person?
No, the prices listed above are per trip.
What
is a private shuttle? Private door to door service - no sharing. We pick
you up at your home, hotel, port or airport, and transfer you wherever
you want to go.
What
type of vehicle is used? Our
fleet includes: 10-passenger van, 14-passenger
van, 25-passenger shuttle bus, 32-passenger
shuttle bus,50-passenger
motor coach.
All the vehicles are new, clean and well maintained.
Can
you accommodate large groups? Yes! MiamiBeach411 provides transportation
for 1 to 1,000+ passengers. If you are traveling with 15 or more people
in your party, Contact
Group Transportation.
What
cities do you provide transportation to?
All cities in Southeast
Florida including transfers to the Port of Miami, Palm Beach, Boca
Raton, Pompano, Weston, Plantation,Deerfield Beach,
Kendall, South Miami, and Homestead to name a few.
How
much luggage can I bring? The vehicle is equipped to transit
the same amount of luggage as an airline - 2
checked bags and 2 carry-ons per person.
If you have more bags, call us in advance to let us know. Is the driver's gratuity included? Yes,
the driver's gratuity is included.
If you are pleased with the service, you are welcome to give the driver
an extra tip!
Are
taxes included in the price?
Yes, taxes, toll road charges, and port charges are included. I am traveling with children.
Are car seats provided? Yes,
child car seats are available, at no additional charge. If you need
a car seat please notify us in advance.
Are
the vehicles handicapped accessible? No, there isn't a ramp for wheelchairs. However, there is
room to stow the chair. Most of the vehicles have 3 steps.More
What
if I need to cancel my transportation? We
have a 72
hour cancellation policy - with No
Cancellation Penalty.
After the 72 hour cancellation period,
there are no refunds.
What
is your hurricane policy? If a hurricane threatens to spoil your vacation,
we promise to waive all cancellation fees and secure full refunds
for customers with prepaid transportation. What cruise lines depart from
the Port of Miami? Most major cruise
carriers depart from Miami's Port of Call including: Carnival, Celebrity,
Costa, Crystal, Norwegian, Oceania, Royal Caribbean and Windjammer.(Port
Map)
How
do I reserve transportation? Click
here, or call us at1-(305) 754-2206.Full payment in advance is required. Reservations are accepted
by phone or online, payable by credit card. All major credit cards
are accepted.
Why
are the prices so cheap? MiamiBeach411
receives wholesale prices from our partners and we pass the savings
on to you. Compare
our rates. You
will see that we have the lowest prices on Miami Port transportation
guaranteed.
Avoid hassles, stress, and disappointments. Book ahead
for guaranteed reservations.
Call
now and speak with our transportation coordinator, Michelle
Moore. Phone (305) 754-2206. Meet
Our Team
Terms
and conditions:
Reservations cancelled more than 72 hours
before your first scheduled trip will be issued a full refund.
After the 72 hour cancellation period, there are no refunds for
any reason.
A No Show will be considered if we do not
have contact with you within 30 minutes of your scheduled pick
up time.
We are not responsible for late arriving
flights or cruise ships. If your flight/ship is delayed and you
do not call, you will be considered a no-show and a refund will
not be issued.
Wait time for the first 30 minutes after
scheduled pick up time is complimentary. Each 30 minutes thereafter
is charged at a rate of $50 incrementally.
We are not responsible for delays caused
by breakdowns, road conditions, weather, or other conditions beyond
our control.
The transportation company reserves the
right to substitute equipment based on operational needs.
As we are a booking web site for contracted
bus lines, you agree to hold us harmless for actions by others
and our sole liability is limited to a refund of the monies paid
us.
