On the third day we stayed there, our room was burglarized. They took my roommate’s brand new HP laptop, his Blackberry, his Treo charger, his Bose noise cancelling headphones, and his suitcase. They broke in sometime in the afternoon. I think that it was an inside job because we had expensive electronics lying around in the room for the cleaning staff to see. The Miami police officer who came to take our statements could not confirm this. The worst part about this is that the management was totally unresponsive. The manager of the hotel would not come to speak to us. It took them two days to move me to another (smaller) room even though the door was busted. Two days later the manager showed up at the hotel. However, she only showed up at the hotel because they were robbed again. This time, the robbers broke into numerous rooms and stole the plasma TVs. There were security cameras that should have captured everything. My roommate could have looked at the surveillance and identified who was walking out with his items but the manager didn’t want to have him do that. When I spoke with her (the manager) she wouldn’t even apologize. She rolled her eyes at me instead. If there is any doubt to the truthfulness of this review, please feel free to comment.
Penguin Hotel is located at 1418 Ocean Dr., Miami Beach, FL 33139 .
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- 1-Star rating
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CeeEfee does not recommend this business.
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