Consumers with a voice- no longer take it- Letter to corporate-DO NOT JOIN GOLD GYM.
I am writing this article to give a serious complaint about GOLDS GYM SOUTH BEACH. I was a proud member of the Goldâ€™s Gym South Beach branch, but one year ago I suddenly moved out of state. Realizing I was no longer going to need the membership, I attempted to cancel. When I called to cancel I was told the cancellation method was to send an email with my information, so I did. I sent one email on January 28, 2008 expressing my desire to cancel my and my wifeâ€™s membership. When I called the gym I was told it would be best to send out 2 emails for the gymâ€™s filing purpose, as long as the information was on both email. So, on January 31, 2008, I sent out the same email, complete with my and my wifeâ€™s full name and expressed desire to cancel our contract.
On January of 2009 I received a letter from a collection agency informing me I owed money on a Goldâ€™s Gym Membership. This was a total shock because I was sure I sent out the email last year. I proceeded to contact the gym to find out how something like this could happen. I was passed on to person named Christina who at the time informed me no email was found by the gym and that she handled the accounts, so she kept very good records of all her emails. She then informed me that if I had really sent out the email I would have saved it. But I change computers every few months so I thought it impossible to find the email. After this frustrating conversation I contacted my lawyer who reminded me all the emails sent from my server are saved. So I contacted my hosting company who was more than happy to provide the emails.
After receiving them on February 1st, I forwarded them to Christina at Goldâ€™s Gym who told me someone would take a look at them to fix the situation. On February 7, 2009, (more than 1 year after I canceled my membership for the first time) my membership was still active and the collection agency was still calling me. So, I called Christina and she seemed to have not even looked over my files, she kept saying the decision maker is unavailable - David â€“ the owner and manager. She is just making up excuses not to solve the problem, in the meanwhile my credit is being ruined. (very inconsiderate)
Now I want my money back, all the money wrongfully charged on my credit card for a membership someone at the gym did not cancel. Plus, for the gym to contact the collection agency before they ruin my credit any further. It is not fair I would be charged or penalized for a membership I canceled last year.