Back in Feb 07 I booked reservations for this hotel for my trip to South Beach May 17. They sent me an email May 7 telling me that my reservation was being moved to another hotel because of an emergency.. I proceed to call the hotel to find out why a week before my stay there i would get an email not a phone call nothing.. They told me there air conditioning wasn’t working and wouldn’t be working ‘til June. The woman I spoke to was very rude and didn’t want to hear anything I had to say. She told me that I had to stay at another hotel and there was nothing else she was going to say. I then spoke to the manager and he also was no help telling me there are other hotels in Miami i can stay at. I have time. 10 days before my trip. Later on I called the hotel again this time looking to book reservations they told me they were booked for a conference. I then asked if there air conditioning was working and they told me yes it was fine. This is not customer service and I don’t recommend anyone book reservations with this misleading hotel. And rude staff…
Shelborne Hotel is located at 1801 Collins Ave., Miami Beach, FL 33139.
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Not Recommended, Hotel, User Reviews
- 1-Star rating
This review is the subjective opinion of the individual traveler and not of MiamiBeach411 nor of its partners.
MESRDPRNCS does not recommend this business.
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