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Shelborne Hotel: Cancelled reservation on me   1-Star rating

Back in Feb 07 I booked reservations for this hotel for my trip to South Beach May 17. They sent me an email May 7 telling me that my reservation was being moved to another hotel because of an emergency.. I proceed to call the hotel to find out why a week before my stay there i would get an email not a phone call nothing.. They told me there air conditioning wasn’t working and wouldn’t be working ‘til June. The woman I spoke to was very rude and didn’t want to hear anything I had to say. She told me that I had to stay at another hotel and there was nothing else she was going to say. I then spoke to the manager and he also was no help telling me there are other hotels in Miami i can stay at. I have time. 10 days before my trip. Later on I called the hotel again this time looking to book reservations they told me they were booked for a conference. I then asked if there air conditioning was working and they told me yes it was fine. This is not customer service and I don’t recommend anyone book reservations with this misleading hotel. And rude staff…

Shelborne Hotel is located at 1801 Collins Ave., Miami Beach, FL 33139.

See related reviews in: Not Recommended, Hotel, User Reviews  - 1-Star rating

This review is the subjective opinion of the individual traveler and not of MiamiBeach411 nor of its partners.

MESRDPRNCS does not recommend this business.

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1 Comments on

"Cancelled reservation on me"

Shelbourne Motor Inn says:

Just get a sign and protest in front of the hotel once you’re in M.B. if you feel so strongly about it. Better yet, pay South Beach Santa or one of the well-known homeless celebrities to picket for you—OR pay them to wear a t-shirt you make with a slogan about the hotel on it that vents your anger.  The t-shirt idea would totally work and would generate alot of attention!!  What the hotel did is kind of unprofessional, but can you blame them for trying to make a profit?

Posted on 06/05/2007 at 3:11 AM

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