My friends, Michael and Lisa, just got married in Buenos Aires, Argentina. It was storybook wedding, but 6-hours before they were scheduled to board a flight for their honeymoon in New Zealand, they received and email from the airline announcing that their flight had been canceled rescheduled , and the next flight available was the following day.

They called the airlines and got the standard “sorry, but there is nothing we can do” reply.

But Michael was undaunted. He hopped into a cab, and went to the airline ticket office to speak with someone in person. The airlines was much more accommodating face-to-face. The representative apologized for the inconvenience, and made amends by upgrading their tickets to First Class.

If you are traveling and get bumped to a rescheduled flight, here is a list of Airlines in Miami where you can voice a complaint. Michael used the list, and it got him and Lisa First Class tickets on an 18-hour flight.

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Gus Moore heads up Miami Beach 411 as site administrator, where he has been helping people understand how Miami works for over a decade. See more articles by Gus >