5 Reasons Why Customer Service in Miami is So Bad
If you haven’t picked up on it by now, customer service in Miami is bad. I mean real bad. I mean so bad that it seems to be the one negative people have when they talk about visiting this city. “Yeah, Miami is great, but the servers and employees seem to have no idea what they’re doing.” One would think in a city that bases a large part of its economy on tourism, we’d try a little harder to serve people well. But then one would be assuming Miami ever did anything that made sense.
It’s not only the fact that you’d be hard pressed to sit down at a restaurant in Miami and have a waiter greet you in under ten minutes. And it’s not the fact that if you go out regularly, you can count on an order being messed up at least once a week. It’s the prevailing attitude that every service person you meet is doing you a favor by waiting on you. It’s the attitude that nobody is in any hurry to help you or make your experience more enjoyable. But this then raises the question as to why? Having lived here – and worked as a server and bartender – for nearly ten years, I’ve come up with a few answers.
- WE’RE NEVER GOING TO SEE YOU AGAIN – Service people know a good number of our customers are from out of town, and therefore don’t have to worry about repeat business. So why bust my ass and make my job more stressful when at the end of the day your opinion is pretty irrelevant?
- SERVICE IS INCLUDED – In most restaurants in South Beach, an 18% gratuity is automatically added to the bill. What started as a way to help servers guard against foreigners who don’t tip has turned into an excuse to be lazy. Again, if I KNOW I’m going to get 18% of a check, my motivation to make sure a non-returning guest has a great experience is severely diminished.
- CULTURE OF MANANA – The nations of Latin America are known for a great many things, but speed and efficiency aren’t two of them. As such, people from those countries are accustomed to waiting a long time for things, and things not always being as they want them. And while that certainly does not fly in the U.S., Miami is more Latin America than Regular America. So here, that type of service is accepted. Which comes as a shock to many American visitors.
- THE PEOPLE WE SERVE ARE JUST AS BAD – Between ghetto locals, belligerent New Yorkers, pretentious Eurotrash and unintelligible immigrants, the people we serve often put us in bad moods. That’s not to say that you deserve to have our frustrations taken out on you. That is to say that if some guy just held me at his table calling me an incompetent twit, and telling me how this would never fly in Manhattan, I may not come to your table with a smile on my face.
- IT’S “MY”-AMI, NOT “YOUR”-AMI – This is not a conscientious city. Your average Miamian is concerned with one thing, and one thing only, and that’s “Me.” It happens to be one of my favorite aspects of this city, as it makes knowing how to deal with people very straightforward. But chances are your waiter thinks he’s better than you, for whatever reason. So in his mind, yes, he IS doing you a favor by giving you the privilege of being served by a 27 year-old who still lives at home. You better thank me at the end too, Bro.
No one factor here is why service in Miami is so terrible. And it’s not to say there aren’t some other reasons. But if you’ve recently moved here or have come on vacation and wondered why your service was slow, inefficient and rude – and they still charged you an involuntary 18% for the pleasure – this is a lot of why. There are a great many things about Miami, and as I’ve said the good far outweigh the bad. But service is beyond the bad, it’s the downright abysmal.
, , ,
Was This Post Helpful? Please Share It With Others!
You Deserve More Than an Ordinary Vacation.
Travel with Miami Beach 411 Today!
- Over 10 years of excellent service guiding tours. Awarded a TripAdvisor Certificate of Excellence.
- Large fleet of new motor coaches, tour buses, and luxury vans. Technology you won't find anywhere.
- Highly skilled, professional drivers and guides. From people who love what they do.
The Miami Beach 411 Travel Store is Open 24/7.
|Search for Tours & Transportation|
42 Comments on
"5 Reasons Why Customer Service in Miami is So Bad"
Commenting is not available in this weblog entry.
Discuss the surrounding area in our hugely popular Miami forum.